Shipping, Returns & Exchanges
WHERE DO YOU SHIP AND HOW MUCH DOES IT COST?
- Shipping is free on all orders over $50.
- Return shipping is free on all orders
- Shipping is free on all orders over $150.
- A flat $29 shipping fee applies on all orders under $150 for Canadian orders.
- A flat $49 shipping fee applies on all orders under $150
- Returns shipping is covered by the buyer.
IMPORTANT: Customs import and duties could be charged once the buyer receives the item. Charges must be paid by the recipient of the parcel. If the item is refused, the return shipping fee charged by the shipping company will be applied to the order being refunded.
HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
- All orders are processed for shipment the same day if received before 2 PM EST. If an order is received after 2 PM EST the order is processed the following business day. Note: our fulfillment facilities are closed during all major US holidays.
- All domestic orders (US only) can take 5 to 10 business days to arrive depending on the time of the year.
- All international orders could take up to 2 to 4 weeks on standard shipping (varies by location).
- All domestic express shipping order takes two business days.
- All international express shipping order takes 2 to 4 business days.
International Orders: Customs import and duties could be charged once the buyer receives the item. Charges must be paid by the recipient of the parcel.
We suggest contacting your local customs office before placing the order or what charges you would incur.
WHAT IS YOUR RETURN POLICY?
If you are not 100% satisfied with your purchase, you have up to 30 days to return your shoes from the time you received your shipment. A full refund will be granted if the shoes are unworn and returned in the same state as your received them along with all the accessories that it came with: shoe horn, shoe tree, insoles, thank you card, and extra laces. There will be $10 for all unreturned accessories. Please make sure to try out your shoes on a soft surface to avoid scuffles on the outer sole. If shoes are returned after 30 days have passed you will receive a store credit. Return shipping is free on orders over $150.
To return your shoes, please email firstname.lastname@example.org
WHAT IS YOUR EXCHANGE POLICY?
We understand that buying shoes online can sometimes be a bit challenging. You can exchange your shoes for any pairs in stock within 45 days from when you received the product. To qualify for an exchange, your shoes must be unworn and returned in the same state as your received them, along with all the accessories that it originally came with: shoe horn, shoe tree, insoles, thank you card, and extra laces. Please make sure to try out your shoes on a soft surface to avoid scuffles on the outer sole. Return shipping is for the first exchange. If a second exchange is required the customer must ship to the item at their cost and we will cover shipping for the exchange item. Any exchanges after the second time, the customer will cover all shipping charges.
To exchange your shoes, please email email@example.com
WHAT HAPPENS ONCE SHOES ARE RETURNED?
Refund: Once your shoes are received at our warehouse, they are inspected to see if they qualify for a full refund. We then process a refund, which takes 7 – 10 business days to reflect your credit card statement.
Exchange: Once your shoes are received and inspected, we ship the product requested for an exchange.
Launched in early 2017, Carlos by Carlos Santana started strong in the men's shoe game, distinguishing itself from all other men's shoe line brands with unmatched handmade stitching, high-quality construction, and distinctive colors and textures. Take the stage with one of these pairs of shoes and you will truly have a show-stopping look.
Influenced by Santana’s eclectic sound, our leather and suede styles offer great versatility for both formal and casual outfits. Goodyear welting, Blake stitching and tack free soles are marks of our superior craftsmanship. From boots to brogues, these timeless classics are staples for the modern man. It is the difference between ordinary and extraordinary.
Redefine yourself. Choose to be legendary. Take a walk in the shoes of Carlos Santana.
Part of the proceeds from Carlos by Carlos Santana Shoes for Men is donated to The Milagro Foundation, established by Carlos Santana and his family in 1998. The Milagro Foundation provides children with full access to proper healthcare and education as well as opportunities to develop into creative human beings. Carlos’s philanthropic efforts offer encouragement in the face of adversity and reinforce his standing as one of the greats.