Privacy policy

Carlos Shoes for Men (“we,” “us,” “our”) operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”), to provide you, the customer, with a curated shopping experience. This Privacy Policy explains how we collect, use, share, and protect your personal information when you access or use our Services, including when you make a purchase, browse our website, sign up for marketing, or communicate with us.

Our store is powered by Shopify, which helps us provide the Services to you. If there is a conflict between this Privacy Policy and our Terms of Service, this Privacy Policy governs with respect to the collection, processing, and disclosure of your personal information.

By using or accessing the Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

1. Personal Information We Collect

“Personal information” means information that identifies, relates to, or could reasonably be linked with you or your household. We may collect the following categories of personal information depending on your use of the Services:

  • Contact Information: Name, email address, phone number, billing and shipping addresses.

  • Payment & Financial Information: Credit/debit card details, billing information, payment method, and transaction records.

  • Account Credentials: Username, password, and account preferences.

  • Transaction History: Products viewed, carted, purchased, returned, or exchanged.

  • Communications: Messages, inquiries, and interactions with customer service.

  • Device & Technical Data: IP address, browser type, operating system, mobile device ID, and general location.

  • Usage Data: Site behavior, clickstream data, session duration, and referral pages.

  • Cookie Data: Details collected through cookies, including items added to cart and cart abandonment.

2. How We Collect Personal Information

We collect personal information from the following sources:

  • Directly from You: When you create an account, make a purchase, fill out a form, or contact us.

  • Automatically: Through cookies, pixels, and tracking tools when you browse our website.

  • From Third Parties: Including service providers like Shopify, advertising partners, analytics providers, or social media integrations.

3. Use of Cookies and SMS Reminders

Our website uses cookies to enhance your shopping experience and for operational purposes, including:

  • Tracking items placed in your shopping cart

  • Detecting when a cart is abandoned

  • Sending cart reminder messages via SMS if you opted into SMS notifications

These cookies allow us to better serve you by reminding you of items you may have forgotten to check out. If you opt into receiving SMS messages, this cookie-based information may trigger automated messages as a reminder.

4. How We Use Your Personal Information

We may use your personal information for the following purposes:

  • To Provide the Services: Process orders, deliver products, process returns, and maintain your account.

  • To Improve Your Experience: Personalize content, remember preferences, and provide product recommendations.

  • To Communicate with You: Send confirmations, support messages, updates, and respond to your inquiries.

  • For Marketing and Promotions: Send promotional emails or SMS, show you targeted ads, and analyze campaign effectiveness.

  • For Security and Fraud Prevention: Detect unauthorized access, verify account identity, and secure transactions.

  • To Meet Legal Obligations: Comply with laws, respond to legal requests, and enforce our Terms of Service.

5. How We Share Personal Information

We may share your personal information with:

  • Shopify: Our e-commerce platform provider for order processing and account services.

  • Service Providers and Vendors: Including delivery partners, payment processors, IT service providers, marketing agencies, and data analytics providers.

  • SMS Campaign Vendors: We may share your SMS opt-in or consent status with third parties who help us deliver messages, such as platform providers and phone companies.

    We will not share your SMS opt-in with third parties for purposes unrelated to the campaign or to your service experience.

  • Business and Marketing Partners: Who assist with advertising or who may show you relevant ads based on your interaction with our site or others.

  • With Consent: If you authorize us to share with third parties or use social logins/widgets.

  • In Legal or Business Situations: Such as legal obligations, mergers, acquisitions, or enforcement of policies.

6. Relationship with Shopify

Shopify hosts and powers our online store. It collects and processes personal information on our behalf to help us serve you. Shopify may also collect and use certain data from your interactions across its merchant network to support services like fraud detection, analytics, and customer experience improvements.

To learn more about Shopify's practices or to exercise rights regarding your personal information with Shopify directly, visit: https://privacy.shopify.com

7. Data Retention and Security

We retain your information for as long as needed to fulfill the purposes outlined above, comply with legal obligations, resolve disputes, and enforce our agreements.

We use industry-standard physical, technical, and organizational safeguards to protect your personal information. However, no system is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our Services are not directed to children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us to request deletion.

9. Your Rights and Choices

Depending on your location, you may have rights under data protection laws such as the CCPA or GDPR. These may include:

  • Access or Know: Request a copy of the personal data we hold.

  • Delete: Ask us to delete your personal data.

  • Correct: Update inaccurate personal information.

  • Data Portability: Request your data in a portable format.

  • Opt-Out of Sale/Sharing: Limit use of your data for targeted ads or disclosures that constitute a "sale" under applicable law.

  • Withdraw Consent: Revoke consent at any time when processing is based on consent.

You may manage communication preferences by unsubscribing from emails or texting STOP to opt out of SMS.

We will not discriminate against you for exercising any of these rights. To exercise any rights or make a complaint, please use the contact details below.

10. Third-Party Links

We may offer links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their privacy policies before submitting your data.

11. International Transfers

We may transfer your information to servers located outside of your country, including the United States. If you reside in the EEA or UK, we will implement safeguards such as Standard Contractual Clauses to ensure your data remains protected.

12. Updates to This Privacy Policy

We may revise this Privacy Policy from time to time. Updates will be posted to this page, and we will update the “Last Updated” date at the top of this document. Where legally required, we will notify you of material changes.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, you may contact us at:

Carlos Shoes for Men / AV Universal Corp
📍 14743 Meadowsweet Drive, Eastvale, CA 92880, USA
📧 arjun@avuniversalcorp.com
📞 +1 714 785 6658